Head of Opendoor Agents at Opendoor
Phoenix, AZ, US
Are you intrigued by the thought of disrupting a trillion dollar industry through technology? At Opendoor, we’re on a mission to make it simple to buy and sell homes. The traditional process is broken, with an average home taking over 90 days to sell and costing thousands of dollars. We empower everyone with the freedom to move by making buying and selling a home stress-free and instant. We’ve built an exceptional team, seen strong growth, served over 80,000 customers (with an annual run rate of $5 billion), and raised $1.3 billion in funding. With Covid-19, the world is changing, and real estate is no exception. The coming years present a tremendous opportunity for innovation as we explore new frontiers and scale nationwide.
 
About the role:
 
We are looking for our first leader of the Opendoor Agent Ops team. In this role, you will oversee the Opendoor Agent program across the country. You will directly manage Team Leads responsible for Opendoor Agents serving Buyers and Sellers with Opendoor Brokerage’s innovative products. You will also work with other leaders within Opendoor’s Customer Experience team and other functions to ensure our customers have a seamless and delightful experience working with us. You will be responsible for supporting the Team Leads as they improve their craft, ensuring Opendoor’s customers and clients receive outstanding experiences, while  expanding Opendoor’s reach to more Buyers and Sellers. Come help us reimagine and rebuild how buying and selling can and should be done.

You will:

    • Guide and lead the Opendoor Agent team
    • Set a vision for the organization 
    • Develop and execute against goals and key performance indicators
    • Manage the Team Leads responsible for nationwide agent operations and performance
    • Provide ongoing mentorship and problem solving support to the team
    • Partner with leaders in the broader Customer Experience organization, Product organization, and others to ensure our customers receive delightful service

We are looking for someone who is:

    • A thoughtful people leader: you’re an exceptional people leader who can lead both directly and by influence. You can drive performance from your team and from cross-functional partners, and you care deeply about development and building long-term careers
    • Highly collaborative: You’re excited about working across all of our regions and across all levels of the organization: with our leadership team, our GMs, our functional teams, and frontline operators.  You’re a strong communicator with the ability to motivate and inspire cross-functional teams
    • Both systems thinking and action oriented: you’re a strategic thinker who can go deep on a business and understand its core drivers; you’re also biased to action and know that the true test of an idea comes when we try it out in the real world.
    • Quantitative and data driven: you’re eager and able to drive insights to the business using data.  You look to data not only for the “what” (“what’s happening in our business?”) but the “so what” (“why does this matter and what is it telling us about potential next steps?”) and the “now what” (“what you recommend we do with this, and how/when?”).  Equally important: you understand that “data” doesn’t always exist in a spreadsheet, and you’re excited to talk to customers and get on the ground to understand how different markets work.
    • Customer-first: You care about our customers, and you understand that we exist, first and foremost, to serve a customer need.  Selling a home is stressful and emotional, affecting a customer’s largest asset.  You’re mindful of that in everything that you and the team do.
    • Humble: You’ll be a leader overseeing operations across the country, but you’ll do it in a low-ego way.  You’re able and willing to “flex up and down” and roll up your sleeves to do whatever it takes.  
    • Hungry and energetic: You’re determined to hit ambitious goals and can rally a team and our organization behind them.
    • A real estate expert: you have deep experience helping buyers and sellers, and are excited about training agents to deliver exceptional customer experiences.

Qualifications:

    • Minimum 5 years experience as a realtor
    • Brokerage experience or experience leading agent teams is highly preferred.
More About Us
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
 
We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 70% coverage for dependents
- Flexible vacation policy
- Commuter Benefit stipend
- Generous parental leave
- Paid time off to volunteer