Client Support Associate at VTS
New York City, NY, US
We are looking for a strong candidate to join our team to be the customer’s advocate on our growing Commercial Real Estate SaaS platform as a Customer Operations Associate. We take a hands-on, proactive approach to customer service at VTS and this role is central to carrying out that mission. You will be interacting with our users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world.
 
The ideal candidate for this role has a passion for technology and the drive to work in a startup environment. The candidate should possess strong interpersonal skills with an emphasis on teamwork, ownership, initiative, and integrity. Must have high energy and enjoy working in a fast-paced environment, with the flexibility to take on competing priorities.
 
 

WHAT YOU'LL DO

    • Provide guidance that is helpful, simple, and reliable to our users throughout the customer lifecycle
    • Use a data-driven approach to analyzing customer feedback
    • Adhere to team processes when resolving user issues
    • Actively contribute to team projects and initiatives
    • Support our US and UK clients from the hours of 9am - 6pm Eastern time

ABOUT YOU:

    • 1+ Years experience with proven excellence in a customer service position, ideally within the SaaS industry  
    • Very strong analytical thinker with a passion to execute on projects
    • Maintains composure under pressure
    • Fast learner with a strong technical acumen
    • Excels independently and in a team environment
    • Strong oral and written communication skills; ability to communicate effectively to a C-level audience
    • Proficient in Zendesk, Major plus: Jira
    • Nice to have: Looker or Salesforce experience

WE TAKE CARE OF YOU!

    • Competitive compensation packages, including equity
    • Great medical, vision, dental, and commuter benefits
    • Generous family policies
    • Training and career development programs for everyone in the company
    • 401K plan
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
 
All your information will be kept confidential according to EEO guidelines.